Refund policy

Returns & Refunds

We hope you love your Teddy Scoops order. If you change your mind about an eligible item purchased online, please contact us at teddyscoopsuk@gmail.com within 14 days of receiving your order to let us know that you wish to cancel.

Once you have notified us, you have a further 14 days to return the item.

Items should be returned unused, in their original condition and, where possible, in their original packaging. Please take reasonable care of items while they are in your possession.

How to make a return

Please email teddyscoopsuk@gmail.com before sending anything back. We will provide you with return instructions and the appropriate return address.

Unless an item is faulty, damaged, incorrect, or we have agreed otherwise, the customer is responsible for the cost of returning unwanted goods.

Please obtain proof of postage when returning an item, as Teddy Scoops cannot be responsible for parcels lost during return transit.

Personalised & Bespoke Items

We are unable to accept change-of-mind cancellations or returns for goods that have been made to your specifications or clearly personalised, for example an item personalised with a name or other details chosen specifically for you.

This does not affect your statutory rights if a personalised or bespoke item is faulty, damaged, not as described or incorrect.

Curated Gift Boxes & Little Treats

Our Little Treat collections are carefully curated by Teddy Scoops. Standard curated collections are covered by our normal cancellation and returns policy where the customer has a legal right to cancel.

Occasionally, small items within a collection may vary according to availability. Where a substitution is necessary, we will choose an item that complements the collection and is of equal or greater value.

Teddy Surprise Scoops

The contents of Teddy Surprise Scoops are selected at random as part of the surprise experience. Receiving a particular selection of items rather than another possible selection is not, by itself, considered a fault where the product supplied matches the description of the Scoop purchased.

This does not affect any cancellation rights that apply to your purchase or your statutory rights if an item is faulty, damaged, incorrect or not as described.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives and contact us as soon as possible if an item is damaged, faulty, incorrect or not as described.

Email teddyscoopsuk@gmail.com with your order number and, where appropriate, photographs showing the problem so that we can put things right.

Your statutory rights under UK consumer law are not affected by this policy.

Refunds

Once we have received your return, we will process any refund due to you in accordance with your statutory rights. Approved refunds will be made to your original payment method.

Where you cancel an eligible online order under your statutory cancellation rights, any standard outbound delivery charge that you paid will also be refunded as required by law. If you chose a more expensive delivery service, such as Express delivery, we are not required to refund the additional amount above our standard delivery charge.

Your bank or card provider may take additional time to show the refund in your account.

Questions about a return?

Please contact us at teddyscoopsuk@gmail.com before returning an item and we'll be happy to help.